ADA99 Terms & Conditions – Malaysia Betting Platform Terms of Use

Welcome to ada99, an online betting and entertainment platform built exclusively for Malaysian players. This Terms & Conditions document constitutes a legally binding agreement between you ("Player" or "User") and ada99 ("we", "us", or "the platform"). These terms govern your entire use of the website, application, and services provided by ada99.

By accessing the ada99 website, registering an account, making a deposit, placing a bet, or using any part of the ada99 platform, you expressly agree to be bound by all terms and conditions set out in this document, together with the Privacy Policy, Responsible Gaming Policy, and any specific game rules applicable to the products you use.

If you do not agree with any part of these terms, please stop using the ada99 platform immediately and contact our support team at support@ada99.best for further assistance.

To use the ada99 platform and register an account, you must meet all of the following eligibility requirements without exception:

• Minimum age 18 — Ada99 is a platform strictly for adults. You must be at least 18 years of age to register and use this platform. Ada99 reserves the right to request proof of age at any time and will close any account found to belong to an underage user.
• Full legal capacity — You must have the legal capacity to enter into a binding agreement and use online betting services in accordance with the laws applicable to you.
• One account only — Each individual is permitted to hold only one (1) active account on ada99. Holding multiple accounts under the same identity is a breach of these terms and may result in all associated accounts being permanently suspended.
• Accurate and truthful information — All information you provide during registration and throughout your use of the ada99 platform must be truthful, accurate, and up to date. Failure to update changed information may affect the withdrawal process.
• Registering on your own behalf — You must register and use your ada99 account solely on your own behalf, and not on behalf of any other person or business entity.

The ada99 account registration process is designed to be simple and fast — under 3 minutes for Malaysian players. During registration, you will need to provide a unique username, a valid Malaysian phone number, an active email address, and a strong password.

As an ada99 account holder, you are fully responsible for:

• Keeping your ada99 account password and login credentials confidential at all times
• Ensuring no other party accesses or uses your ada99 account without your authorisation
• Notifying the ada99 support team immediately at support@ada99.best if you suspect any unauthorised access to your account
• Updating your profile information whenever changes occur, particularly your phone number and email address
• Ensuring the name registered on your ada99 account matches the name on your identification documents for withdrawal verification purposes

Ada99 reserves the right to request identity verification (KYC — Know Your Customer) at any time, including copies of your identification card, utility bills, or other relevant supporting documents. This is an industry-standard process designed to protect players against fraud and money laundering.

Ada99 supports a wide range of payment methods that are popular and trusted among Malaysian users. All financial transactions on ada99 are processed through secure, encrypted channels.

Accepted Deposit Methods at ADA99:

• Touch 'n Go eWallet — instant deposit, minimum RM 10
• GrabPay — instant deposit, minimum RM 10
• Boost eWallet — instant deposit, minimum RM 10
• ShopeePay — instant deposit, minimum RM 10
• DuitNow (instant transfer) — instant deposit, minimum RM 10
• FPX via Maybank2u — deposit within 5 minutes, minimum RM 20
• FPX via CIMB Clicks — deposit within 5 minutes, minimum RM 20

ADA99 Withdrawal Terms & Conditions:

• The minimum withdrawal amount is RM 30 per transaction
• The withdrawal account must be registered under the same name as the ada99 account
• Withdrawals may only be made to the same account or eWallet used for the deposit (except with special approval from the ada99 team)
• Gold VIP members and above enjoy withdrawals processed within 15 minutes; standard members within up to 1 hour during normal business hours
• There is no daily withdrawal limit for regular members; VIP members enjoy more flexible limits
• Ada99 reserves the right to request additional verification documents before processing withdrawals that exceed certain limits

All bets placed through the ada99 platform are subject to the specific game rules applicable to each product and sports category. Players are advised to read and understand these rules before placing any bets.

• Bet finality: Once a bet has been confirmed and accepted by the ada99 system, it cannot be cancelled or amended except through the Cash Out feature available on eligible bets.
• Odds offered: Odds displayed on the ada99 platform reflect the current odds at the time a bet is placed. Odds may change before a bet is confirmed — in such cases, ada99 will display the updated odds and ask for your reconfirmation.
• Unauthorised betting: Ada99 reserves the right to void any bet placed based on incorrect information, technical errors, or under suspicious circumstances. In such cases, the bet amount will be returned to the player's wallet.
• Postponed or cancelled matches: If a match is postponed, cancelled, or not completed in accordance with the stipulated rules, the relevant bet will be deemed void and the stake returned, unless otherwise stated in ada99's specific game rules.
• Live Betting: Live Betting on ada99 is based on real-time game data. Ada99 is not responsible for any delays in odds updates caused by technical factors beyond our control.
• Betting limits: Ada99 sets minimum and maximum betting limits for each market. These limits may vary depending on the sport type, tournament, and your account status. VIP members may be eligible for higher betting limits.

Ada99 offers a variety of attractive bonuses and promotions to Malaysian players from time to time. All bonuses are subject to wagering requirements (rollover requirements) and specific terms stated in each promotional offer.

General ada99 bonus principles:

• Bonuses may only be claimed by eligible players in accordance with their respective terms — typically one bonus per promotion type per account, per household, per IP address, or per device
• Bonuses cannot be withdrawn directly — they must be converted through wagering requirements before any bonus funds can be cashed out
• The typical wagering requirement for deposit bonuses at ada99 ranges from 10x to 30x the bonus value, depending on the promotion type — the exact requirements are stated in each offer
• Ada99 reserves the right to void any bonus if a player is found to be abusing the promotions system, including opening multiple accounts to claim bonuses repeatedly
• Bets placed using strategies that artificially reduce risk (such as betting on all possible outcomes) do not qualify towards bonus wagering requirements
• Any questions regarding bonus eligibility can be directed to the ada99 support team via Live Chat before claiming the relevant promotion

Ada99 is committed to maintaining a safe, fair, and enjoyable environment for all Malaysian players. The following behaviours are strictly prohibited on the ada99 platform:

• Fraud and manipulation: Any attempt to defraud the ada99 system, manipulate game outcomes, or exploit technical errors for unauthorised gain
• Money laundering: Using the ada99 platform for money laundering or any financial activity that violates Malaysian law
• Account sharing: Allowing others to access or use your ada99 account, or using another person's account
• Bots and automation: Using automated software, bots, or any technical tools to access or use the ada99 platform without authorisation
• False information: Providing false or misleading personal, banking, or contact information
• Abusive behaviour: Harassing, threatening, or being abusive towards ada99 support staff or other users on any communication channel
• System error exploitation: Deliberately exploiting odds errors, technical glitches, or system vulnerabilities in ada99 for unfair gain

Ada99 monitors all activity on the platform continuously. Any breach of the above rules may result in account suspension or permanent closure, and in serious cases, referral to the relevant authorities.

Ada99 reserves the right to suspend or close any player account without prior notice under the following circumstances:

• Breach of any terms set out in this document
• Confirmed fraud or suspicious activity
• Requests from law enforcement or regulatory authorities
• Failure to pass the identity verification (KYC) process when requested
• Account inactivity for more than 12 consecutive months

In cases of account closure not involving fraud, any legitimate remaining balance will be returned to your original payment method once the review is complete, typically within 5 to 10 business days. If you wish to voluntarily close your ada99 account, please contact our support team.

Players whose accounts have been closed due to fraud are not entitled to any refund and may face further legal action depending on the severity of the violation.

Ada99 takes the protection of all Malaysian players' personal data seriously. The collection, storage, and processing of your personal data on ada99 is governed by ada99's Privacy Policy, which forms part of these terms and can be viewed in full on the page Privacy Policy.

In summary, ada99 is committed to:

• All your personal data and transactions are protected with 256-bit SSL encryption
• Not sharing your personal information with third parties without your explicit consent, except where required by law
• Using collected data only for the purposes stated in the Privacy Policy
• Allows you to access, correct, or request deletion of your data at any time through your account settings

Ada99 strives to provide a stable, secure, and uninterrupted service at all times. However, ada99 cannot guarantee that the platform will operate free from disruptions, delays, or technical errors at all times.

Ada99 is not liable for any losses arising from:

• Technical disruptions, server failures, or internet connectivity issues beyond our control
• Delays in odds updates or in-play game information during live matches
• Legitimate betting losses based on fair match or game outcomes
• Unauthorised use of your account by a third party resulting from your negligence in safeguarding your login credentials
• Decisions made by players based on information obtained from sources outside the ada99 platform

Ada99's maximum liability in any claim is limited to the net deposit amount made by the player in the 30 days preceding the claim, subject to a full investigation by the ada99 team.

Ada99 believes that healthy gambling is gambling that is controlled, responsible, and stays enjoyable. We provide a range of self-management tools within the ada99 platform to help players stay in control:

• Deposit limit: You can set daily, weekly, or monthly deposit limits that cannot be exceeded
• Loss limit: Set a maximum loss limit over a defined period — once the limit is reached, you will not be able to place any more bets until the limit resets
• Session time limits: Set session time limits and receive alerts when you are approaching them
• Temporary break: Self-suspend your account for 24 hours, 7 days, or 30 days whenever you feel you need a break
• Voluntary account closure: Permanently close your account if you choose to stop playing altogether

If you feel that gambling is starting to affect your life, finances, or relationships, please reach out to the ada99 support team — we are here to help, not to judge. For more information, visit the Responsible Gaming ada99.

Ada99 reserves the right to amend, update, or add to these terms and conditions at any time without prior notice. Significant changes will be communicated to players via in-platform notifications, registered email, or a notice on the website.

It is your responsibility to review this Terms & Conditions document periodically to ensure you are always aware of the latest version. The "Updated" date at the top of this document indicates when changes were last made.

Your continued use of the ada99 platform after any changes to the terms take effect will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your ada99 account by contacting our support team at support@ada99.best.

This Terms & Conditions document is governed by and interpreted in accordance with the laws of Malaysia. Any dispute relating to these terms must first be raised through ada99's customer support channels before any further action is taken.